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Wall-Mounted 16″ Shower System in Polished Chrome 4 Function Thermostatic

$948.00$1,039.00

-30%

Indulge in a luxurious shower experience with our 400mm Wall-Mounted Shower Sets. Featuring a rainfall waterfall shower head, handheld shower, 6 body jets, and more, this stainless steel panel offers a modern and clean look. Experience ultimate relaxation with its thermostatic valve, LED lights, and Bluetooth audio.

(85 customer reviews)
Free shipping with an estimated delivery time of 8-10 weeks.
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Wall-Mounted 16" Shower System in Polished Chrome 4 Function Thermostatic
Wall-Mounted 16″ Shower System in Polished Chrome 4 Function Thermostatic
$948.00$1,039.00

Additional information

Finish

Black, Chrome, Brushed Gold

Spec

US Plug & NPT Thread

85 reviews for Wall-Mounted 16″ Shower System in Polished Chrome 4 Function Thermostatic

  1. Julissa P.

    This is absolutely beautiful, I bought it and had it installed in my bathroom and everyone that sees it loves it. I would definitely recommend the product I haven’t had any issues with it since we installed about 1 months ago and it is beautiful!

  2. Vincent

    I’ve only used it once since it was just installed but I love it! The rain shower is wonderful. I also enjoy the hand shower which is also great for rinsing the shower walls. It’s a beautiful addition to my bath and I’m excited to try the other water opti

  3. A. R.

    The shower itself is amazing, looks very nice and modern/hightech. The features are also great Overall I love this and it’s making me enjoy my showers more hehe. i’ve gotten a lot of compliments also and it looks so much more expensive. Highly recommended.

  4. Amine

    This set is much nicer than I expected. The quality is excellent, heavy duty, and looks beautiful. Pictures don’t do it justice. I love standing under the big shower head and the wand rinses off very nice with strong water pressure. Great product.

  5. Adeline

    Our contractor who put these in thought they were great. It was the first he had worked with Cobbe & was very impressed. He will recommend them to others in the future. I am absolutely satisfied with this product. Very well priced. Appears durable. Hand held fits in your hand without bulkiness. It is very well made & color is perfect. I can��t wait to use it!

  6. Kama R.

    The delivery is fast, I used it, the installation is very simple, the quality is very good, I also like the style, the most important thing is the large amount of water, the bath is very comfortable, I am very satisfied.

  7. Rmg

    We installed this Shower Tower in addition to our regular shower head in our recent shower renovation…we weren’t sure there would be enough pressure to use it as our only/main shower head. But it is fabulous! We could have eliminated the regular shower head altogether, as this has plenty of water pressure, and so many options! The LED lights and display panel are great – we thoroughly enjoy this. Great purchase.

  8. Kevin C.

    Finally used my new Waterfall shower unit today for the 1st time since our shower was remodeled, IT WAS AWESOME!!! Turn off the lights and enjoy the cool blue LED lights, very relaxing. I enjoyed it so much that I did not realize I was in the shower for 15 minutes. Pretty easy install with some help, very minor modifications to plumbing needed. Also the hot water is instant, no longer waiting for the hot water to show up. Highly recommend this product.

  9. Alona B.

    Great addition for a remodel. The shower with so many options gives a spa feeling every time we use it. Showering is very enjoyable and you get to listen to music which is an add plus. It’s been installed for 2 months and no issue so far

  10. Marc

    I shopped pretty thoroughly for shower heads. This is the one. Good solid construction and at a very reasonable price. Installs easily. And the customer service is above and beyond good. If you are hesitating, buy this one. You won’t regret it.

  11. Wilona

    We haven’t installed this shower system yet. But it comes with everything. Love the finish. Both the rain shower head and the hand held nozzle are heavy duty and well made. Every piece was perfectly packed. Looking forward to installing this shower system.

  12. Dion

    Beautiful set goes perfectly with my guest bathroom renovation. I was looking for a rain shower option with handheld for cleaning, and love the clean lines of this hardware. Can’t wait to see it installed.

  13. Stephen

    This shower faucet system came quickly and was packed very securely. This shower faucet is gorgeous! and the price was exceptional. While shopping for shower faucets, I saw many that weren’t this nice for double the price. I would buy this again if ever needed.

  14. Barbara

    Beautiful shower. My wife and I wanted a shower we could integrate into the wall when we were renovating our bathroom. We found the perfect shower in this one. Similar showers at the store were double or triple the price, and likely with less quality. We’ve had it so far for about 6 months. Amazing functionality. Very satisfied overall.

  15. Wealthy

    Love this set up. My only regret is that I did not get in black. It offers a great rainfall effect and the handheld wand is excellent. Installation was fairly easy and straight forward.

  16. Curious

    Installed this in my master and was very happy with the product and it’s design… so I bought a second one for my main bat as well.
    update: has been just 2 months.The temp control is working well.

  17. Blake

    We haven’t actually installed this yet, but I have to say that we are extremely impressed with how well packaged it is. Everything is well wrapped and well padded to ensure that it isn’t damaged in shipment

  18. Primavera

    This is an absolutely stunning shower head combo that really steps up the look of my bathroom. Came nicely packaged with clear instructions. Install took about 15 minutes which was way quicker than I thought it would take.

  19. Anastasia

    Great product- loved how it looked with the new remodel of our main bathroom. Made it look very modern ! Definitely worth buying!! Would buy again for other bathroom if needed

  20. John

    Love this system! My dad had to tweak a few fittings because some of the pieces that fit behind the wall weren’t long enough but it’s pretty cool! Also wish you could use more than 1 feature at a time. It would be nice to use the rain shower & wall jets at the same time.

  21. Juliet

    Love it. We installed it and it works great and looks great. Hope it won��t have any issues in the future, as having to replace it would be a pain.

  22. Graham

    Shower not finished yet but they look and function great. Contractor said they were easy to install. Turns an ordinary shower into spa like. Really pleased with the quality and feel of the fixtures.

  23. Willa

    Amazing Shower. This is my second one. Perfect for my 1974 bathroom remodel. I’m a do it yourselfer and found this very straight forward to install. Highly recommend!

  24. Martin

    Bought this for a remodel that we had completed by a professional. Contractor was very impressed with the quality. We love it, works great and no problems in two years.

  25. Brian S.

    I really, really like this product a lot. Was really easy to install, all good. Temperature control is steady, LED’s are powerful, unit is sturdy, shiny, love it.

  26. Shelley

    I have to say, this is a beautiful shower system. It was recently installed with a new bathroom remodel. I have been using it for a month and just love it.

  27. Ethan

    Looks great and works great. No complaints. Would recommend! Worked out great and the plumber found it easy to install. Really nice pressure for the rain shower!

  28. Tanner

    Love this product! Easy to install. Quality parts! Excellent size and rainfall head is very nice. Easily fit old shower plumbing with minimal modifications. Would recommend.

  29. Karter

    My bathroom looks amazing. I got some many accomplishments about my bathroom. If you really looking for a shower faucet this is for you. You would not regret it.

  30. Stevenson

    I can’t say enough praises for this unit. It is beautiful, the tactile feel is one of quality and strength. And it works amazingly. Expense, but believe me you more than get what you are paying for.

  31. Kerri

    Love it. It is awesome so far. Just got it in today and will install tomorrow.I will be purchasing another one if all goes well with mine.

  32. Selene

    Looks beautiful in my bathroom. My daughters response to how she likes her new shower, “It was the best shower I’ve taken in my entire life!”.

  33. Farrell

    We love this shower panel!
    The customer service from this seller is outstanding!
    We remodeled our 1979 bathroom finally and was a great addition.

  34. Strong

    The shower is everything we expected it to be. Works and looks great. There is plenty of water flowing. The controls work as described and we like them.

  35. Dustin

    Product is very well made. Had an issue with the shower head and contacted customer service. The had a replacement shower head shipped to me a two days. Very helpful customer service and prompt reply.

  36. Quinlan

    Sturdy material and easy to install looks beautiful. We loveeeeee our new shower system!!! Love the brushed nickel, It’s so chic!

  37. Dave T.

    Best shower experience I’ve ever had.
    The simple upgrade of a timer and temperature gauge in the shower is an amazing update

  38. Walker

    Great piece for my new stand up shower! We love it putting it in the week very well made and very strong!

  39. Nigel

    The product was very easy to install and is a great quality. Shipping was also fast and free. Item has more pressure and nozzles than our last shower panel.

  40. Driskell1

    Looks great in my new shower. Water pressure is nice. Easy to use. Looks exactly as pictured. Was installed by a plumber who said he had no issues with install.

  41. Admirable

    I love our new rain shower!! The system looks so beautiful and shiny chrome in our master bath. Installation went well, too.

  42. Jed

    Super Showerhead I just love it!!! Would buy it again it’s like a nice Rainshower I can warmly recommend it

  43. Camilla

    Absolutely beautiful rain shower head. Nice steady water flow. Hand- held spray has great water pressure. Took awhile to install. Very luxurious.

  44. Alona B.

    It’s a great addition when you want to upgrade your shower. Very nice! I enjoy showering as it feels like you are in a spa

  45. Igor

    We really love our new shower system! The water rainfall is absolutely delightful while running the sprayers! Great product so far!

  46. Jordyn

    Absolutely in love with this shower head. If you close your eyes, you can imagine that you are actually under a waterfall.

  47. Hudson

    Looks great! Haven��t been able to try it out yet. This one was installed in our second bathroom in the new house we are building.

  48. Holden

    This is a beautiful faucet system for my new shower! It has the look of a sleek modern fixture.

  49. Frances

    Very impressed. The lights in the overhead are a nice touch. One of the few that allows multi use at once.

  50. Bianca

    So impressive and makes a statement in a large shower. I bought 2 and they expensive, but reasonable especially for their impact.

  51. Jennifer

    This shower head is awesome!!! My GC had no problem installing this and the water pressure is fabulous

  52. Theo

    It looks beautiful in my guest bathroom. Really nice looking. Appears well made. Love the hand held element.

  53. Stevenson

    The item looks much better in person than the stock photos. Pressure is great on both the rain shower and the hand held sprayer. Can’t speak to installation because it was installed by a professional.

  54. Manuel

    Love this shower set up. Takes a few times to get used to what knobs turn what parts on/off

  55. Erskine

    This unit was just installed in my new Shower. It looks great and was easy to install.

  56. Allie

    I actually hired someone to install this, something I don’t normally do but the end result was well worth it. The most luxurious showers ever!

  57. Zander

    Such an amazing shower system! Even more superior than most 5 star hotels!

  58. Carole

    Great set – works exactly like I wanted it too. Has good very good flow!!

  59. Natalia

    I love how this product looks very expensive loved that it looks like what’s exactly in the pictures

  60. Shelley

    This was a perfect install. The flow feels like a high end spa. It looks great.

  61. Sean

    Everything came in working order and nothing leaked! Looks great in our shower with dark grey tiles.

  62. Denise

    Beautiful. Cant wait to see it installed. Feels like high quality. Nice heavy weight.

  63. Kane

    Installed at the guest bathroom. It’s look nice, The color is exactly as the pictures. Very good product.

  64. Elvis

    We used this shower system for our master bathroom remodel. The product is beautiful and it was fairly simple to install.

  65. Esmeralda

    Great product. Huge value for the money. Easy to install!

  66. Morgan

    So far so good, haven’t installed yet however looked like product came as specified without any damage

  67. Britney

    The shower head was much sleeker than I imagined and larger. I am glad that it is larger than I thought to give good clearance from the wall. The pieces are very angular with hard lines, which I don’t mind. Solid feeling pieces and packaged very nicely to ensure nothing came damaged.

  68. Andrew

    So worth it ! Love it !

  69. Brynlee

    Very contemporary and great shower for a new bathroom. We had a plumber install it in a new bathroom.

  70. Luminous

    I had some friends over to help with installation. Was very easy. Have it a week. Love it.

  71. Knox

    Love the lights and temperature control.

  72. Kara

    I was a bit skeptical to order this item, as I am used to plain stainless steel products. But now I am glad that I did. It is beautiful, reasonably priced. I have had this installed for about a month now, haven’t gotten to use of it’s feature yet. But it

  73. Fletcher

    Worth it. Terrific value. Looks more expensive in person. Will no longer use a regular shower head.

  74. Aniyah

    This is the strongest rain shower I have used. The handheld has a very strong flow also

  75. Chelsea

    Nice product! Quick delivery!

  76. Simon

    Great shower with all the options.

  77. Laurel

    Recommend to buy.!

  78. Mark

    Great value for the money

  79. Rupert

    and the hardware is modern looking. The only thing we noticed is that the water pressure needed to be a bit powerful so you can get the rain effect from the shower head but other than that great choice

  80. Wendell T.

    The design is very intimate. It is installed directly after reception. The water flow is large and the water flow is very even. Generally speaking, the quality of this product is good, and there is no concern for the quality.

  81. Brynlee

    Looks beautiful in my new bathroom.

  82. Kason

    Very much enjoyed

  83. Geraldine O.

    Thank you for your seriousness I will recommend it to you

  84. Sabrina

    The shower tower is very aesthetically pleasing. Only time will tell how it holds up.

  85. Timothy A.

    I purchased 2 for a double shower setup.
    Unit works very good/ Led lights are not super bright.
    Very impressive.

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WeBathroom ships all around the globe, covering North and South America, Europe, Asia, Africa, Oceania, and so on. Along with the largest and most trusted global courier delivery services, such as UPS, FedEx, and USPS, we ensure that your package arrives at the destination safely.

Do I Need to Pay For Shipping?

Usually free delivery is available in most areas.
If your area is a remote area, our team will contact you after you place the order to confirm the shipping surcharge before starting to process the order.

What Countries or Regions Do You Ship To?

Regions currently available for shipping.

North America:

🇺🇸 United States

🇨🇦 Canada

🇲🇽 Mexico

Europe:

🇩🇪 Germany

🇸🇪 Sweden

🇬🇧 United Kingdom

🇫🇷 France

🇳🇱 Netherlands

🇵🇹 Portugal

🇨🇭 Switzerland

🇸🇰 Slovakia

🇪🇸 Spain

🇮🇹 Italy

🇬🇷 Greece

Asia:

🇯🇵 Japan

🇸🇬 Singapore

🇴🇲 Oman

🇶🇦 Qatar

🇦🇪 United Arab Emirates

🇸🇦 Saudi Arabia

🇭🇰 Hong Kong

Oceania:

🇳🇿 New Zealand

🇦🇺 Australia

How to Estimate the Delivery Date?

Pre-Order: You can find the Estimated Delivery Date instructions on each product page.
Post-Order: Visit the order link in the order confirmation email we send for the latest order status. We will send you a shipment notification email with tracking information once we have shipped your order.
Please note:

  1. If you need Expedited Shipping Service, please contact our Customer Service.
  2. Deliveries are not typically made at weekends or on holidays.

How to Track the Package?

Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number and the carrier. Just go to the carrier’s website and use the tracking number to track your package.
You can also use the email address and order number via website "Track Order via Login" or "Track Order via Order ID" to check the tracking information.

Should I Pay Taxes?

While additional taxes are generally not applicable, it’s important to note that specific categories of items may be subject to state taxes. If mandated by your state, we are obligated to collect sales tax on relevant items.

How Does Shipping Work for Oversized Items?

Oversized items are large products including most furniture, bathtubs, sofa, bed, TV-cabinet, big table sinks etc that must ship by Freight Outside Home Delivery Service due to size or weight.
Delivery of oversized items is limited to the first accessible dry area outside the home. The truck driver is responsible for delivering the goods to the agreed-upon location. Customers are required to provide their own warehouse equipment for unloading, or arrange for additional assistance from capable adults to transport the items into their homes.

Carrier will call you 24-48 hours prior to delivery to arrange a delivery time that will vary depending on the freight carrier’s schedule. Whatever information you can give during the phone call will be given to the driver to make the delivery easier for them and for you.

Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply):

  1. Very narrow driveway

  2. Dead-end street

  3. Ferry for island locations, etc. (fees may apply)

  4. The driver will need to park in a particular place

  5. Delivery to a side door or garage entrance

Under what circumstances do I need to pay additional shipping charges?

Additional delivery charges may apply under the following circumstances:

  1. Requesting a change of delivery address after the shipment has been dispatched.

  2. Failure to accept delivery within 5 business days of the initial delivery attempt by the shipping company may result in daily storage fees.

  3. A second delivery attempt is necessary due to customer non-compliance or rescheduling, requiring payment for the second delivery.

  4. Abandonment of goods will incur a disposal fee for waste management.

What Should I Do When I Received a Damaged Item?

  1. Upon receipt, please kindly sign the word “damaged” on the proof of delivery (for freight shipping) and inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately.

  2. Please kindly keep the original packaging, which is essential. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, faucets leaking while installed, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.

  3. All product issue inquiries may need to inform us within 14 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 14 days of receipt might be affected negatively due to uncertain factors outside of the time frame.

  4. Please note that we do not cover the repair fee if unauthorized handyman services were hired.

  5. For orders with fragile items like marble tabletops, bathtubs, ceramic sinks, etc., please inspect the contents upon delivery and record an unpacking video. If any damage occurs, contact our customer support immediately. We’ll expedite returns/exchanges for a quick resolution, minimizing any inconvenience.

What If My Order Shows as Delivered But is Missing?

There are a few steps you can take, better within 24 hours after your item shows as delivered:

  1. Confirm your shipping address.

  2. Check mailbox and other entrances to your home.

  3. Check if someone else from your household or a neighbor accepted the package.

  4. Check around your home for delivery attempt notice.

  5. Contact the carrier (FedEx, UPS, etc.) with your tracking number to start a claim.

  6. Sometimes carriers communicate delivery prior to arrival, so we suggest waiting 24 hours.
    If it has been 24 hours or more since the delivery notification and you still haven’t received the product, please contact our customer service and provide the claim number for additional assistance. If the shipment is confirmed “missing”, we are responsible for re-shipment or refund according to your preference.
    All missing item inquiries may need to inform us within 3 days of receipt, otherwise, after-sales inquiries after 3 days of receipt might be affected negatively due to uncertain factors outside of the time frame.

Can I Change My Shipping Address After Placing an Order?

Carefully review your shipping information for accuracy before submitting your order. Once an order is placed, shipping address cannot be changed online. When you need, first of all, please check the status of your order.
Pending: You can just leave it alone and place a new order.
Shipped: It depends on the carrier’s service. Some carriers offer address change service by charging additional fee. With all of this in mind, we still do understand that sometimes you want to ask us to try, so you may contact Customer Service to check the possibility. Note that country cannot be changed, success or not depends on carriers, additional address change fee will be at customer’s expense.
If unfortunately, the carrier who delivers your order doesn’t offer address change service, please manage to receive your order at the original shipping address or directly contact the carrier to seek assistance. If the address is totally invalid, package may be destroyed or returned to sender. In this situation, you will be charged a penalty that may include, but not limited to extra shipping charges and handling fees.
Changes are not guaranteed until you receive a confirmation from our customer service.

Do You Ship to Multiple Shipping Addresses?

Each order allows for the specification of only one shipping address. If you’re purchasing multiple items and wish to have them delivered to different addresses (e.g., buying an item for yourself and another as a gift for a friend), it’s necessary to make separate purchases for each item. This ensures that each item is shipped to the desired address accurately.

Do You Ship to PO Boxes or APO/FPO Military Addresses?

Sorry, at this time we are unable to ship to PO Boxes or APO/FPO military addresses, so customers need to provide a street address. If a PO Box or APO/FPO military address is provided, we will contact you for confirmation, it will delay shipment of the order.

What Should I Do If There is a Serious Delay with My Shipment?

Please contact both the carrier and our customer service to investigate. If it is confirmed there is an exception (i.e., package lost) or delay will still last for a considerable time, we are responsible for re-shipment or refund according to your preference.

General Return

You have the flexibility to request a return within 30 days from the date of receiving your purchase if you are dissatisfied with the product. However, it’s important to note that you will be responsible for covering the return or exchange expenses unless there are quality issues with the item. To facilitate a general return, it is necessary to maintain the original packaging, and for additional guidance, you can refer to the "Why Should I Keep the Original Packaging?" section.

  • In brand-new condition

  • Uninstalled and/or non-assembled

  • Unused, no pieces missing

  • With original tags and original packaging

Please be aware that the 30 days return policy is based on the delivery time of each individual item shown on the carrier’s website instead of the entire order. We would not accept if the item(s) are marked delivered greater than 30 days when you initiate the return.

Certain Products Are Not Eligible for Returns:

  1. Clearance items

  2. Customized items

  3. Offline purchase (items or parts not listed on our website)

  4. Items marked “Non-Returnable” on the product page

  5. Assembled or disassembled products

  6. Without original packaging or serious damage to the original packaging
    Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.

What you need to know before you start a general return:

  1. Preserve Original Packaging:
    Please kindly DO NOT discard any original packaging or wrapping materials from the item(s) you received.

  2. Repackaging Requirements:
    You would need to package the same way when the item arrives to ensure the product meets the requirements for the carrier.

  3. Non-Refundable Additional Services:
    Any additional service on the order will NOT be refunded for the general return, including expedited delivery fee, doorway drop-off, room of choice drop-off and white glove delivery.

  4. Photo Documentation for Assessment:
    At least a full view picture of the product and the outer box, and a picture of the internal packing needs to be provided so we can assess its condition and return eligibility.

  5. Return Shipping Cost Responsibility:
    You would need to cover the return shipping cost if there are no quality issues involved.

Concealed Faulty or Damage

Please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately.
For large or fragile items in your purchase, we highly recommend recording an unboxing video. This not only safeguards your rights but also expedites our process for handling returns or exchanges in case of damage.

You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, faucets leaking while installed, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem.

All product issue inquiries may be best informed us within 30 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 30 days of receipt might be affected negatively due to uncertain factors outside of the time frame.

Please note that we do not cover the repair fee if unauthorized handyman services were hired.

Obvious Shipping Damage

If a shipment arrives at your door with obvious shipping damage, please immediately inspect the items and check their condition. With obvious damage on items themselves, please refuse the specific package, and clearly mark down the damage situation when signing any paperwork. If the carrier denies your refusal and insists on you accepting the shipment, please document the series of events (package damage, item damage, not being allowed to refuse, etc.) on all paperwork and take photographs. If you accept the goods without noting the circumstances, the carrier might refuse to address the damages caused during transit.

  • Photograph the whole process, the damage, all packaging material and paperwork.

  • Note any damages on the carrier delivery receipt or contact the carrier to submit a damage claim.

  • Reflect to our customer service by including the order ID, the item number & Qty of the damaged item(s), the claim number, providing pictures/videos evidence clearly showing the damage and all packaging material and paperwork.

  • If you accept the package, please DO NOT discard the damaged product or the packaging. Typically, the shipper will be dispatched to pick the item up for inspection and processing. We’ll need your help in making it available for pickup on the scheduled date and time.
    Please note that if you attempt to return the damaged item without speaking to one of our customer service representatives, you will jeopardize your chances of making a claim, and you may not receive credit for the return.

WeBathroom is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.

I Received a Wrong Item

If you believe you have received the wrong product, please verify the item number of the item(s) you received compared to your order confirmation and/or invoice. If it does not match, contact customer service immediately, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the wrong item(s), provide pictures clearly showing the wrong item. The wrong item must be returned in original packaging, WeBathroom will be responsible for the return shipping cost. You can exchange it for the correct one or request a full refund.

WeBathroom is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of incorrect goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.

How Soon Will I Receive My Refund?

If we cancel your order, we will refund you within 3 working days.
If you apply for a return refund, when we receive your return, we will refund you within 5 working days after receipt and inspection.
The refund will be made to the account that the funds were originally drawn from, namely the money will be sent back in the same way it was received.
If you originally paid with credit card, please allow up to one billing cycle for the credit to show in the bank statement. It mostly depends on how fast your bank processes the credit.
Please do not request a chargeback from your credit card company during the return process. Due to the time it takes to resolve chargeback disputes, it is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.
If you originally paid with PayPal account balance, you could find the refund right away in your PayPal account.

Why Should I Keep the Original Packaging?

Due to the nature of our products, whether it be large furniture or other smaller items, they are often in the heavy or delicate categories. Our packaging is specially made to cater to each individual item. They are rigorously tested to ensure they can withstand most kinds of incidences in transportation. Any self-packed items by the customer will have a high chance of being damaged on the way caused by flimsy materials or improper techniques. That’s why we don’t generally allow any returns without their complete original packaging. In a way, this also prevents lots of potentially wasted efforts and protects the customer’s interest.