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Wall Mount Bathroom Vanity Set with Vessel Sink Modern Bathroom Vanity Set | WeBathroom

$740.00$1,000.00

-30%

Renovate your bathroom look with this 39.37″ modern floating vanity set, which is equipped with a sintered stone top along with a vessel sink and soft-close storage for ultimate style and functionality.

(118 customer reviews)
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Bathroom Vanity Set 39.3" Modern Floating Bathroom Vanity White and Black with Sink
Wall Mount Bathroom Vanity Set with Vessel Sink Modern Bathroom Vanity Set | WeBathroom
$740.00$1,000.00

Additional information

Size

35.4"W x 17.7"D, 39.4"W x 17.7"D

Color

White & Black, White & Natural, White & Walnut

118 reviews for Wall Mount Bathroom Vanity Set with Vessel Sink Modern Bathroom Vanity Set | WeBathroom

  1. Joe F.

    This vanity was exactly what I was looking for. The construction of this is solid as the top is marble and the bottom cabinet is well built. I was nervous at first buying from this website but it got delivered in two weeks and came packaged extremely securely so much that I’ve never seen some thing being delivered so carefully and will definitely be buying again from here. I did have to install two more L brackets to hold up the top piece just to be on the safe side as it is heavy but it was extremely simple and the L brackets were only eight dollars at Home Depot. Overall an easy install it would definitely recommend this is elevated our bathroom to tremendously and everyone has fallen in love with it!

  2. Juan B.

    Is a very nice vanity, I would it been nice to have more clear instructions on installation, after it looks very nice, I’m love it.

  3. Tam N.

    My client loves this vanity set. Modern in design and elegance. Shipping was fairly fast. Thank you.

  4. Brenda S.

    The color is great for my son’s bathroom. It is exactly like the picture. It clears up so much space, perfect size. No room for clutter. It’s absolutely beautiful. Not cheap quality. I had never heard of WeBathroom, so during my search it came up, I liked what I saw and did some research. Took a chance on one bathroom, loved the quality and ordered this one. I’m hooked.

  5. Shaina

    I absolutely love this vanity. Quality is great and the drawers are functional. The color is just a little darker than in the photo but I still love the color and am very happy with my purchase. Mirror also from WeBathroom and fits above vanity perfectly!

  6. Nicodemo

    Love it! Always a guessing game when ordering online, especially when wood tones are involved but it is exactly like the pictures. Got 2 of them a small one for powder room and that bigger one for the ensuite.

  7. Taleija

    I am very happy with my purchase this vanity color is gorgeous and sturdy enough with everything i put on top. I ordered the black color was easy to put together all you need to do is put the sink and drill the vanity to the wall.

  8. Daxton

    We are so happy with the purchase of this vanity! It is very well made and not one you can find in the big home stores. It is a quality product and gave our bathroom a great new look.

  9. Jessie

    Currently looking lovely in my orangery as we are not quite ready to install but I must say I’m impressed with the build and solid quality of the furniture. Very nice. Colour is pretty much as the pictures show. Recommended.

  10. Albuquerque

    Bought this ages ago and contractor finally installed it. It’s a really beautiful vanity and seems functional enough. Sink is great. it looks gorgeous. Contractor even asked where we got it.

  11. Ella

    I am so glad I purchased this vanity for our bathroom remodel. It is beautiful and very sturdy, it is the perfect size for our little bathroom, and the sink is awesome.

  12. Daisy

    This is so sensational. It looks even more luxurious than in pictures. And the drawers offer more storage than i thought. My bathroom looks so fancy ! I loved this vanity set

  13. Kitten

    This was EXACTLY what we needed! We have a new bathroom and I never thought I could have so much storage in a vanity. It is very well built and is not the cheap wood you usually find.

  14. Cheryl

    Finally installed by my contractor. It looks stunning , modern and clean. Installed onto a tiled wall . Brackets included are strong. I did keep the P drain instead of how this was meant to be installed and it still looks great. Kept at standard height and still enough room to install the floating drawer. I did have an issue with the first shipment. The bottom drawer piece that delivered broken. In less than a week a replacement was sent. Great customer service (Aria)! I will order from WeBathroom for the next bathroom remodel. I wish I could include a picture.

  15. Isabel

    The vanity looks great in our bathroom remodel. It has lots of storage space for my teen daughter to organize her make up and hair products. It is very well made and sturdy.

  16. Lucille

    The vanity is beautiful, better than I imagined!! I love the finish, the soft close glides on the drawers! It will be a beautiful addition to my newly renovated bathroom!

  17. Jill

    Amazing quality and love the clean design. I purchased black, color changes depending on light exposure. Ours leans towards blackbrown which work out perfectly for tile and finishes.

  18. Emanuel

    This vanity adds a modern touch to my master bath. I love the fact that it doesn’t take up floor space. A really great deal for this quality.

  19. Heinz

    We absolutely love this hanging vanity! It’s a small bathroom and I was hoping the floating vanity would give it an open feel, and it definitely did the trick. Fairly easy to set up.

  20. Wieser

    Very good quality and fits perfectly in my small bathroom. I really like the marble top. Very happy with this purchase!

  21. Francesca

    A magnificent unit, and in my opinion a great value for money for a solid wood unit and ceramic sink.

  22. Avk12

    We are so happy with this vanity – we’re renovating our house and purchased 2. They were a great deal and look great in person.

  23. Johan

    Good quality furniture that dresses a bathroom! It brings a lot of charm and is very elegant. I am delighted!

  24. Kirian

    It arrived in perfect condition. Very happy with vanity. It looks great in my bathroom. Good amount of storage. Great quality and style!

  25. Julian

    Very nice perfect for my bathroom and of very good quality I am very satisfied

  26. Carlota

    Love my vanity set! The sink is large and spacious. The drawer is large enough to store things.

  27. Tyrone

    Looks very nice and and modern in my bathroom, and it is a good price also.And the packaging is very good without any damage.

  28. Ricardo

    The product was delivered on time and in great condition. Looks perfect, wish hardware and instructions were included. High quality very happy with purchase!

  29. Emilio

    Great vanity for the price. It looks nice in our guest bathroom. Looks great with nice storage!! A very high-quality piece.

  30. Emiliano

    really beautiful, exactly what I was looking for. Very nice photos, although personally I would put a few more on the site

  31. Colin

    Stylish, excellent quality (including the fittings), and excellent price. Just as described and very happy with my purchase.

  32. Emiliano

    I love this vanity. It arrived in good shape and looks good on the wall. I’m happy with this purchase.

  33. Virgil

    Arrived on time, easy to install, and looks good. Great quality well packaged good value for money we are delighted

  34. Kira

    The storage is wonderful! Just beautiful. I love this dresser and its craftsmanship. It’s so well done and so impressive.

  35. Edwina

    Very beautiful piece of furniture, the wood is beautiful, I recommend. And what’s more, it arrived faster than expected!

  36. Larisa

    This dressing table is gorgeous! The color is perfect and it’s very vibrant. I am very happy with my purchase. The delivery was excellent.

  37. Dana

    Arrived earlier than promised, was packed very securely, the unit is solidly put together and looks really smart in situ

  38. Eloy

    It’s a beautiful piece. The mounted look is so sleek and refined. I have one in each bathroom. Highly recommend.

  39. Greg

    The vanity was easy to install and looks amazing in my new, renovated bathroom!! It also has great storage space underneath!

  40. Shannon

    We haven’t installed the vanity but after inspection we are very happy with the purchase…appears to be a quality piece!

  41. Kathleen T.

    Beautiful piece. We had didn’t use the included mounting brackets because we didn’t think they were strong enough to secure the unit properly. We instead rested the pieces cleats secured to studs. Did not alter the esthetics of the piece too badly. It turned out beautiful.

  42. Ina

    Exactly as picture, well built and excellent quality for the price. Fast delivery and well packaged. very happy.

  43. Timea

    Very nice craftsmanship. Beautiful design. Well made vanity. Can’t wait to install it in our new bathroom.

  44. A C.

    Love this Vanity, it’s so modern and chic. Exactly what I wanted for my guest bathroom.

  45. Bobby

    The beautiful vanity unit and trendy basin look fabulous. Fast quick delivery and competitive price. Great service

  46. Michell

    Style and quality normally cost a lot more. We have purchased several items recently from WeBathroom and our friends have been amazed by the prices! We’re a big fan!

  47. Miguel C.

    Great product, the style and the finish are beautiful and I got fast shipping we loved!

  48. Keila

    Well built. Dressing table arrived in perfect condition. I am very pleased with the counter with enough space for storage.

  49. Abel

    Absolutely gorgeous. Came in great condition. Looks wonderful in our powder room. Extremely well made.

  50. Philip

    I bought this cabinet for my master bath remodel. It arrived earlier than expected which was great. Solid cabinet with a lovely marble top.

  51. Barrett

    Bought this for a remodel. It has not been installed but it is unpacked and is in perfect condition. No dings or scratches or any problems. Delivery was fast and they were careful in handling the vanity. The delivery company did an outstanding job in maki

  52. Minel

    Super cute piece. Our guests really like it too. The price is unbelievably good… Just like the product!

  53. Cornelius

    Excellent quality product. Strong sturdy and packed and delivered with care. Great service and price.

  54. Sarah

    Product arrived in perfect condition and appears to be very high-quality. Contractor was impressed and surprised.

  55. Anne M.

    High quality product, and very well protected package for transport.

  56. Zedhryx

    I am very satisfied looks great on a great job

  57. Odetta

    The furniture and the basin are perfectly similar to the photos on the site and of good quality.

  58. Jacobsen

    I got this vanity as a replacement for an existing one in a small bathroom. Great quality, looks exactly as pictured and I’m very happy with the overall impression.

  59. Emelia

    Arrived as expected with no damage. We have purchased larger widths of this vanity from previous renovations. Great vanity .

  60. Harold

    Great product that met our needs in our new bathroom. Highly recommend for value.

  61. Roberta a.

    Love the vanity and the sink combo looks beautiful in my bathroom

  62. Elias

    Overall good purchase for the price. Looks good and is functional with deep drawers. It’s very stylish and seems to be pretty high-quality.

  63. Karen H.

    This is gorgeous! Very high quality and I am getting tons of compliments.

  64. Didier

    Perfect! Beautiful quality very nice effect. Warm! J? Love it!

  65. Blake H.

    Stylish, excellent quality (including the fittings) and excellent price.

  66. Anderson

    Really a nice vanity, arrived on time, a little heavy but got in place Happy with it!

  67. Nelson P.

    Fast shipping, excellent fit and finish. Ended up purchasing 2 of these and i’m looking to add a 3rd one.

  68. Egas

    Very satisfied. Sleek design and beautiful finish.

  69. Stephane M.

    Vanity is very modern and looks amazing in my new bathroom.

  70. Kevin H.

    Very functional and convenient designed vanity. Accentuates my space nicely.

  71. Laurel

    Very good quality. Corresponds to my expectations. Color, as shown in the photos.

  72. Marina

    Furniture that fully meets my expectations, the solid wood is magnificent and the finishes are perfect.

  73. Mersini

    I was looking for a vanity made of solid oak. I found out they are custom made and too expensive. So I opted for this one and I loved it. It is very sturdy and the color is amazing and looks similar to the custom made one I wanted.

  74. Maher M.

    Great product and great quality

  75. Felina

    Good quality product Packed very carefully Great part and the price is right too.

  76. Lorraine

    Vanity is beautiful. Made of quality materials. I was very pleased with the delivery and it was nice to get a call 20 min before they arrived

  77. Amy M.

    Looks great very good size highly recommended

  78. Selena H.

    Nice quality vanity unit. Lots of space around the basin. Easy to install on adjustable brackets

  79. Simone

    Note given on the appearance and the feeling of solitude because has not yet installed it. I really love it!

  80. Athavan T.

    Excellent product and well made

  81. JoHn G.

    Really good looking, modern vanity.

  82. Douglas

    The furniture is beautiful, the wood is of good quality.

  83. Carmen

    I definitely recommend this bathroom cabinet!! The color is true white and the marble top is very beautiful.

  84. Gina

    Top quality, exactly as described. Simply recommended!!!

  85. Veronica

    I loved it..,,, just like in the photo

  86. Elese

    Beautiful and aesthetic

  87. Eipstein

    It’s the first thing you see when you walk in my lovely new bathroom. Excellent quality. So pleased

  88. Delia

    The washbasin is as described and was delivered quickly.

  89. Tiffany

    We purchased this unit to upgrade our en suite. Having used WeBathroom previously we knew it would be well made. It comes conveniently built, which is done to a high standard. The unit has a contemporary feel. There’s plenty of room in the cupboard for storin

  90. Reichert

    The vanity looks great in our guest bathroom and was easy to install. We also bought a larger vanity for our master bathroom to complement this smaller one.

  91. Albert

    It was pretty easy to install, I did it myself as a weekend warrior, took the better part of a day. It looks impressive and spa-like which was the look we were going for.

  92. Audrey

    Beautiful furniture, good quality. Corresponds to my expectations.

  93. Miranda

    It is a really heavy good quality vanity. Storage space is nice. Classic style. I haven’t had it long but so far I’m impressed.

  94. Laia

    The color is perfect. Very well built and heavy. Really impressed with its quality and appearance.

  95. Chantal

    High quality furniture in a superb design. we are very happy with the bathroom furniture product. We are not disappointed.

  96. Sima S.

    Looks great, but not installed yet. Will change review to 5 star once installed

  97. Halil

    The high-quality workmanship and modern design, price/performance are absolutely right.

  98. Lane

    Fits in my space great

  99. Margaret

    I needed a vanity for a smaller bathroom and the smaller ones are hard to find. The color on this is really nice and it’s well-constructed.

  100. Wajid

    Consistent with the description, it is functional and beautiful

  101. Norman D.

    Response to questions on product condition indicated strong willingness to help. No problems found with first of 2 vanities ordered.

  102. Eichner

    Perfect style for the place it’s meant for. Definitely a satisfactory center

  103. Ruby

    Looks good

  104. Docurro

    Large size, very modern and different from what is out there.

  105. Wrobel

    The perfect vanity for my small bathroom remodel! Very easy wall mounting. I’m just waiting for my faucet and it’ll be complete!

  106. Brinkmann

    I’ve just added this to my bathroom, which is being remodeled. Create a whole new kind of look with the floating design. Perfect with floors in gray that I haven’t used for long, but so far it works great!

  107. Sandy

    Great price and didn’t expect the quality of the product to be honest!

  108. Carmina

    The item was very well packaged, so it didn’t suffer any damage when it arrived. It’s also modern and elegant. It makes our bathroom look stunning.

  109. Bukola

    Nice and modern floating sink with good quality. I would have preferred the veins to be more visible as it looks too plain to be marble. Also it scratches very easily, other than that, good purchase.

  110. Horatio

    This is a nice little vanity for the price. I wanted a narrow vanity and there just are not many options that are solid wood.

  111. Marina

    The sink was damaged during delivery, but I was immediately offered other user-friendly alternatives in addition to replacement.

  112. Antoinette

    Matches the rest of the furniture I bought for the bathroom and has lots of space for storage

  113. Janina

    It’s really beautiful as I expected

  114. April J.

    The vanity looks great. I purchased this sink because I’m tall (5’11”) and I hated having to hunch down to wash my hands at the sink in my new home. Having a floating sink allowed me to make it as high or low as I wanted. However, having to install this sink was a BEAST, solely because I had to buy three different faucets before I found one that worked. I think this sink should come with a faucet to reduce the stress of trying to find one that works with it. It was not fun. But overall, now that I have a faucet that works with it, I do love the sink!

  115. Nadra

    Not yet installed but seems to match the description perfectly

  116. Jörg

    A very high quality bathroom furniture in top quality and in process of processing. The delivery time was quite long with 4-8 weeks, but also described by the manufacturer. The furniture and furniture arrived in high quality packaging.

  117. Mike H.

    It took a few weeks to get the money refunded, but I did get the refund. I think that they are a very reputable company.

  118. Karenabides

    Product is very well made but very heavy to install. Needs two people for that.

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WeBathroom ships all around the globe, covering North and South America, Europe, Asia, Africa, Oceania, and so on. Along with the largest and most trusted global courier delivery services, such as UPS, FedEx, and USPS, we ensure that your package arrives at the destination safely.

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Usually free delivery is available in most areas.
If your area is a remote area, our team will contact you after you place the order to confirm the shipping surcharge before starting to process the order.

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Post-Order: Visit the order link in the order confirmation email we send for the latest order status. We will send you a shipment notification email with tracking information once we have shipped your order.
Please note:

  1. If you need Expedited Shipping Service, please contact our Customer Service.
  2. Deliveries are not typically made at weekends or on holidays.

How to Track the Package?

Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number and the carrier. Just go to the carrier’s website and use the tracking number to track your package.
You can also use the email address and order number via website "Track Order via Login" or "Track Order via Order ID" to check the tracking information.

Should I Pay Taxes?

While additional taxes are generally not applicable, it’s important to note that specific categories of items may be subject to state taxes. If mandated by your state, we are obligated to collect sales tax on relevant items.

How Does Shipping Work for Oversized Items?

Oversized items are large products including most furniture, bathtubs, sofa, bed, TV-cabinet, big table sinks etc that must ship by Freight Outside Home Delivery Service due to size or weight.
Delivery of oversized items is limited to the first accessible dry area outside the home. The truck driver is responsible for delivering the goods to the agreed-upon location. Customers are required to provide their own warehouse equipment for unloading, or arrange for additional assistance from capable adults to transport the items into their homes.

Carrier will call you 24-48 hours prior to delivery to arrange a delivery time that will vary depending on the freight carrier’s schedule. Whatever information you can give during the phone call will be given to the driver to make the delivery easier for them and for you.

Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply):

  1. Very narrow driveway

  2. Dead-end street

  3. Ferry for island locations, etc. (fees may apply)

  4. The driver will need to park in a particular place

  5. Delivery to a side door or garage entrance

Under what circumstances do I need to pay additional shipping charges?

Additional delivery charges may apply under the following circumstances:

  1. Requesting a change of delivery address after the shipment has been dispatched.

  2. Failure to accept delivery within 5 business days of the initial delivery attempt by the shipping company may result in daily storage fees.

  3. A second delivery attempt is necessary due to customer non-compliance or rescheduling, requiring payment for the second delivery.

  4. Abandonment of goods will incur a disposal fee for waste management.

What Should I Do When I Received a Damaged Item?

  1. Upon receipt, please kindly sign the word “damaged” on the proof of delivery (for freight shipping) and inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately.

  2. Please kindly keep the original packaging, which is essential. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, faucets leaking while installed, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.

  3. All product issue inquiries may need to inform us within 14 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 14 days of receipt might be affected negatively due to uncertain factors outside of the time frame.

  4. Please note that we do not cover the repair fee if unauthorized handyman services were hired.

  5. For orders with fragile items like marble tabletops, bathtubs, ceramic sinks, etc., please inspect the contents upon delivery and record an unpacking video. If any damage occurs, contact our customer support immediately. We’ll expedite returns/exchanges for a quick resolution, minimizing any inconvenience.

What If My Order Shows as Delivered But is Missing?

There are a few steps you can take, better within 24 hours after your item shows as delivered:

  1. Confirm your shipping address.

  2. Check mailbox and other entrances to your home.

  3. Check if someone else from your household or a neighbor accepted the package.

  4. Check around your home for delivery attempt notice.

  5. Contact the carrier (FedEx, UPS, etc.) with your tracking number to start a claim.

  6. Sometimes carriers communicate delivery prior to arrival, so we suggest waiting 24 hours.
    If it has been 24 hours or more since the delivery notification and you still haven’t received the product, please contact our customer service and provide the claim number for additional assistance. If the shipment is confirmed “missing”, we are responsible for re-shipment or refund according to your preference.
    All missing item inquiries may need to inform us within 3 days of receipt, otherwise, after-sales inquiries after 3 days of receipt might be affected negatively due to uncertain factors outside of the time frame.

Can I Change My Shipping Address After Placing an Order?

Carefully review your shipping information for accuracy before submitting your order. Once an order is placed, shipping address cannot be changed online. When you need, first of all, please check the status of your order.
Pending: You can just leave it alone and place a new order.
Shipped: It depends on the carrier’s service. Some carriers offer address change service by charging additional fee. With all of this in mind, we still do understand that sometimes you want to ask us to try, so you may contact Customer Service to check the possibility. Note that country cannot be changed, success or not depends on carriers, additional address change fee will be at customer’s expense.
If unfortunately, the carrier who delivers your order doesn’t offer address change service, please manage to receive your order at the original shipping address or directly contact the carrier to seek assistance. If the address is totally invalid, package may be destroyed or returned to sender. In this situation, you will be charged a penalty that may include, but not limited to extra shipping charges and handling fees.
Changes are not guaranteed until you receive a confirmation from our customer service.

Do You Ship to Multiple Shipping Addresses?

Each order allows for the specification of only one shipping address. If you’re purchasing multiple items and wish to have them delivered to different addresses (e.g., buying an item for yourself and another as a gift for a friend), it’s necessary to make separate purchases for each item. This ensures that each item is shipped to the desired address accurately.

Do You Ship to PO Boxes or APO/FPO Military Addresses?

Sorry, at this time we are unable to ship to PO Boxes or APO/FPO military addresses, so customers need to provide a street address. If a PO Box or APO/FPO military address is provided, we will contact you for confirmation, it will delay shipment of the order.

What Should I Do If There is a Serious Delay with My Shipment?

Please contact both the carrier and our customer service to investigate. If it is confirmed there is an exception (i.e., package lost) or delay will still last for a considerable time, we are responsible for re-shipment or refund according to your preference.

General Return

You have the flexibility to request a return within 30 days from the date of receiving your purchase if you are dissatisfied with the product. However, it’s important to note that you will be responsible for covering the return or exchange expenses unless there are quality issues with the item. To facilitate a general return, it is necessary to maintain the original packaging, and for additional guidance, you can refer to the "Why Should I Keep the Original Packaging?" section.

  • In brand-new condition

  • Uninstalled and/or non-assembled

  • Unused, no pieces missing

  • With original tags and original packaging

Please be aware that the 30 days return policy is based on the delivery time of each individual item shown on the carrier’s website instead of the entire order. We would not accept if the item(s) are marked delivered greater than 30 days when you initiate the return.

Certain Products Are Not Eligible for Returns:

  1. Clearance items

  2. Customized items

  3. Offline purchase (items or parts not listed on our website)

  4. Items marked “Non-Returnable” on the product page

  5. Assembled or disassembled products

  6. Without original packaging or serious damage to the original packaging
    Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.

What you need to know before you start a general return:

  1. Preserve Original Packaging:
    Please kindly DO NOT discard any original packaging or wrapping materials from the item(s) you received.

  2. Repackaging Requirements:
    You would need to package the same way when the item arrives to ensure the product meets the requirements for the carrier.

  3. Non-Refundable Additional Services:
    Any additional service on the order will NOT be refunded for the general return, including expedited delivery fee, doorway drop-off, room of choice drop-off and white glove delivery.

  4. Photo Documentation for Assessment:
    At least a full view picture of the product and the outer box, and a picture of the internal packing needs to be provided so we can assess its condition and return eligibility.

  5. Return Shipping Cost Responsibility:
    You would need to cover the return shipping cost if there are no quality issues involved.

Concealed Faulty or Damage

Please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately.
For large or fragile items in your purchase, we highly recommend recording an unboxing video. This not only safeguards your rights but also expedites our process for handling returns or exchanges in case of damage.

You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, faucets leaking while installed, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem.

All product issue inquiries may be best informed us within 30 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 30 days of receipt might be affected negatively due to uncertain factors outside of the time frame.

Please note that we do not cover the repair fee if unauthorized handyman services were hired.

Obvious Shipping Damage

If a shipment arrives at your door with obvious shipping damage, please immediately inspect the items and check their condition. With obvious damage on items themselves, please refuse the specific package, and clearly mark down the damage situation when signing any paperwork. If the carrier denies your refusal and insists on you accepting the shipment, please document the series of events (package damage, item damage, not being allowed to refuse, etc.) on all paperwork and take photographs. If you accept the goods without noting the circumstances, the carrier might refuse to address the damages caused during transit.

  • Photograph the whole process, the damage, all packaging material and paperwork.

  • Note any damages on the carrier delivery receipt or contact the carrier to submit a damage claim.

  • Reflect to our customer service by including the order ID, the item number & Qty of the damaged item(s), the claim number, providing pictures/videos evidence clearly showing the damage and all packaging material and paperwork.

  • If you accept the package, please DO NOT discard the damaged product or the packaging. Typically, the shipper will be dispatched to pick the item up for inspection and processing. We’ll need your help in making it available for pickup on the scheduled date and time.
    Please note that if you attempt to return the damaged item without speaking to one of our customer service representatives, you will jeopardize your chances of making a claim, and you may not receive credit for the return.

WeBathroom is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.

I Received a Wrong Item

If you believe you have received the wrong product, please verify the item number of the item(s) you received compared to your order confirmation and/or invoice. If it does not match, contact customer service immediately, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the wrong item(s), provide pictures clearly showing the wrong item. The wrong item must be returned in original packaging, WeBathroom will be responsible for the return shipping cost. You can exchange it for the correct one or request a full refund.

WeBathroom is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of incorrect goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.

How Soon Will I Receive My Refund?

If we cancel your order, we will refund you within 3 working days.
If you apply for a return refund, when we receive your return, we will refund you within 5 working days after receipt and inspection.
The refund will be made to the account that the funds were originally drawn from, namely the money will be sent back in the same way it was received.
If you originally paid with credit card, please allow up to one billing cycle for the credit to show in the bank statement. It mostly depends on how fast your bank processes the credit.
Please do not request a chargeback from your credit card company during the return process. Due to the time it takes to resolve chargeback disputes, it is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.
If you originally paid with PayPal account balance, you could find the refund right away in your PayPal account.

Why Should I Keep the Original Packaging?

Due to the nature of our products, whether it be large furniture or other smaller items, they are often in the heavy or delicate categories. Our packaging is specially made to cater to each individual item. They are rigorously tested to ensure they can withstand most kinds of incidences in transportation. Any self-packed items by the customer will have a high chance of being damaged on the way caused by flimsy materials or improper techniques. That’s why we don’t generally allow any returns without their complete original packaging. In a way, this also prevents lots of potentially wasted efforts and protects the customer’s interest.